Upgrading, managing, or canceling your subscription

All billing for Reimbursable runs through Stripe — the same payment processor used by most major SaaS apps. You manage your subscription from inside the app.

Upgrading to Premium

1. Click Pricing in the sidebar (or any "Upgrade" button in the app).
2. Pick Monthly ($5/mo) or Yearly ($50/yr — saves 17%).
3. Click Upgrade on the Premium card.
4. Stripe Checkout opens — enter your card details and confirm.
5. You're back in the app within seconds with Premium active.

Premium activates immediately. You'll see Premium-only features unlock right away (bulk upload, AI scanning, EOB Parser, etc.).

Switching between monthly and yearly

You can switch billing cycles at any time. Open Billing & Plan from the account menu — it takes you to the Stripe customer portal where you can change cycles, update your card, see invoices, and cancel.

Updating your payment method

Same place — Billing & Plan → Stripe customer portal → Update payment method.

Viewing invoices and receipts

Stripe sends a receipt to your email after every charge. You can also see and re-download every invoice in the customer portal under Invoices.

Canceling

1. Open Billing & Plan from the account menu.
2. In the Stripe portal, click Cancel subscription.
3. Confirm.

You'll keep Premium access through the end of your current billing period (the date is shown in the portal). After that, you'll roll back to the Free plan automatically.

Your data stays. Canceling doesn't delete your expenses, accounts, or receipts. You can keep using the free features forever, and you can re-upgrade later.

Refunds

We offer a no-questions-asked refund within 30 days of your initial subscription. After that, we don't pro-rate partial refunds for unused time. Reach out via the Help & Support menu if you need help with a refund.

Trouble with checkout?

A few common issues:

• Card declined — check with your bank; sometimes a new merchant triggers a fraud hold on the first charge.
• Stripe Checkout doesn't load — disable browser extensions (especially privacy/ad-blockers) and try again.
• Wrong email on the receipt — Stripe uses the email you typed at checkout. Update it in the customer portal under Profile.

Updated on: 05/06/2026